+49 (0) 89 46 13 53-0

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Booking Information

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Everthing you need to know

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Hotel Opening Hours

Our reception desk is occupied and our front door is open 24 hours a day/ 7 days a week. You can always contact us via phone +49 (0)89 46 13 53-0 or email info@city-aparthotel.de – if you would like some extra information or if you have questions regarding your booking.

Check-In

A guaranteed check-in is possible at 3pm. If possible we are more than happy to check you in before 3pm due to our capacity and occupancy. In case your room is not ready by the time you get to the hotel we can store your luggage (free of charge) for you at the reception. The latest time to check-in is 3am the following day, we kindly ask you to inform us if arrive later than 11pm.

Check-Out

The check-out time for all of our apartments and rooms is 11am. A late check out might be possible due to our occupancy and is associated with an extra charge.

Cancellation

Our cancellation policies may vary depending of the time of your stay and are noted down in our offers and confirmations.

Lost & Found

We do not guarantee for any lost items. We keep all lost items that were found for a period of one year. After one year we dispose all items that have not been picked up.

Pets

We appreciate your understanding that we can only accommodate dogs with a prior agreement ahead of your stay.

Parking

There are public parking lots as well as two public parking garages really close by to the hotel.

Wifi

We provide wifi for all of our guests in all apartments and public areas of the hotel.

Form of payment

We accept all major credit cards (Visa, Mastercard and AMEX) as well as cash or debit cards. The conditions of payment can vary and are specified in your confirmation.

Smoking

We kindly inform you that all of our rooms and apartments as well as public areas inside the hotel are non-smoking zones and are all equipped with smoke detectors. You are more than welcome to smoke in our backyard or in front of our main entrance.

Interior/layout:

a) Single-/double rooms: desk, closet, flat screen TV, safe, hair dryer, air conditioning
b) Apartments: desk, closet, flat screen TV (minimum 1 maximum 3), safe, washing machine, laundry rack, iron and ironing board, fully equipped kitchenette, air conditioning

Languages

Our staff speaks German, English, Swedish, French, Italian, Russian.

Cleaning

Every room gets cleaned on a daily basis. After more than 7 nights a final cleaning fee of € 100,00 will be charged.

Breakfast

The breakfast buffet is open for you from 7.00 to 11.00 am.