Everthing you need to know
Hotel Opening Hours
Our reception desk is occupied and our front door is open 24 hours a day/ 7 days a week. You can always contact us via phone +49 (0)89 46 13 53-0 or email email@example.com – if you would like some extra information or if you have questions regarding your booking.
A guaranteed check-in is possible at 3pm. If possible we are more than happy to check you in before 3pm due to our capacity and occupancy.
The check-out time for all of our apartments and rooms is 11 am. A late check out might be possible due to our occupancy and is associated with an extra charge of 30,00 EUR.
Our cancellation policies are noted down in our offers and confirmations.
Lost & Found
We do not guarantee for any lost items. We keep all lost items that were found for a period of six months. After that time we dispose all items that have not been picked up.
We appreciate your understanding that we can only accommodate dogs with a prior agreement ahead of your stay. The charges are 15,00 EUR per pet per day. Pets are only allowed in rooms without carpet flooring.
There is a public parking garage close to the hotel called ALPINA garage (Adolf-Kolping-Str. 10) which offers a 10% discount to all our customers. At your day of departure please show your parking ticket at the reception desk of our hotel. We will postmark it and you will get the discount at the counter of ALPINA garage on the ground floor. Route from City Aparthotel to Alpina Garage.
Monday to saturday: 09:00 am – 10:00 pm and sundays from 10:00 am to 10:00 pm
We provide wifi for all of our guests in all apartments and public areas of the hotel free of charge.
Form of payment
To guarantee your reservation, we debit your card after expiration of the free cancellation deadline.
We kindly inform you that all of our rooms and apartments as well as public areas inside the hotel are non-smoking zones and are all equipped with smoke detectors. You are more than welcome to smoke in our backyard or in front of our main entrance. The same policy is valid for hookahs and incense sticks.
a) Single-/double rooms: desk, closet, flat screen TV, safe, hair dryer, air conditioning
b) Apartments: desk, closet, flat screen TV (minimum 1 maximum 3), safe, washing machine, laundry rack, iron and ironing board, fully equipped kitchenette, air conditioning
Our staff speaks German, English, Italian and Turkish.
Every room gets cleaned on a daily basis. After more than 14 nights a final cleaning fee of 100,00 EUR will be charged.
The breakfast buffet is open for you from 7.00 to 11.00 am.
Our fees don’t include breakfast. You are welcome to book it additionally:
0 to 6 years: free of charge
7 to 12 years: 5,00 EUR
from 13 years on: 10:00 EUR
Guests from outside: 12,00 EUR
Book our Shuttle-Service! You will reach the hotel or the airport comfortably and in the quickest way possible. Our chauffeur will pick you up from the airport personally with a nameplate and take you directly to us - Price on request. Just approach us and we arrange the rest!
Tickets for public transport can be bought for the same price directly at the hotel.
Babies stay over night free of charge; the baby cot will be unbilled. Children between 0 and 6 years of age spend the night in their parents’ bed free of charge. For children over the age of 7 we charge 35,00 EUR per night.
We are happy to provide you with an extra bed in some rooms. This will cost 35,00 EUR per bed per night. Please contact us in advance.