Everthing you need to know
Hotel Opening Hours
Our reception desk is occupied and our front door is open 24 hours a day/ 7 days a week. You can always contact us via phone +49 (0)89 46 13 53-0 or email email@example.com – if you would like some extra information or if you have questions regarding your booking.
A guaranteed check-in is possible at 3pm. If possible we are more than happy to check you in before 3pm due to our capacity and occupancy. In case your room is not ready by the time you get to the hotel we can store your luggage (free of charge) for you at the reception. The latest time to check-in is 3am the following day, we kindly ask you to inform us if arrive later than 11pm.
The check-out time for all of our apartments and rooms is 11am. A late check out might be possible due to our occupancy and is associated with an extra charge.
Our cancellation policies may vary depending of the time of your stay and are noted down in our offers and confirmations.
Lost & Found
We do not guarantee for any lost items. We keep all lost items that were found for a period of one year. After one year we dispose all items that have not been picked up.
We appreciate your understanding that we can only accommodate dogs with a prior agreement ahead of your stay.
There is a public parking garage close to the hotel called ALPINA garage (Adolf-Kolping-Str. 10) which offers a 10% discount to all our customers. At your day of departure please show your parking ticket at the reception desk of our hotel. We will postmark it and you will get the discount at the counter of ALPINA garage on the ground floor. Route from City Aparthotel to Alpina Garage.
We provide wifi for all of our guests in all apartments and public areas of the hotel.
Form of payment
We accept all major credit cards (Visa, Mastercard and AMEX) as well as cash or debit cards. The conditions of payment can vary and are specified in your confirmation.
We kindly inform you that all of our rooms and apartments as well as public areas inside the hotel are non-smoking zones and are all equipped with smoke detectors. You are more than welcome to smoke in our backyard or in front of our main entrance.
a) Single-/double rooms: desk, closet, flat screen TV, safe, hair dryer, air conditioning
b) Apartments: desk, closet, flat screen TV (minimum 1 maximum 3), safe, washing machine, laundry rack, iron and ironing board, fully equipped kitchenette, air conditioning
Our staff speaks German, English, Swedish, French, Italian, Russian.
Every room gets cleaned on a daily basis. After more than 14 nights a final cleaning fee of € 100,00 will be charged.
The breakfast buffet is open for you from 7.00 to 11.00 am.
Book our Shuttle-Service! You will reach the hotel or the airport comfortably and in the quickest way possible. Our chauffeur will pick you up from the airport personally with a nameplate and take you directly to us - Price on request. Just approach us and we arrange the rest!