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Privacy Policy


Welcome to the website of the City Aparthotel. Our website is meant to provide you with information about our company and services. Here you have the option to make a booking in our hotel. In order for you to know what happens to your personal data, we would like to explain how we use these and what your options are regarding the manner that your data is used and collected.

1. Collection and use of data

1.1 Personal data means the information that may explicitly be used to identity you. This includes information such as:

- Your actual name
- Email address
- Postal address
- Telephone number, etc.

Anonymous log-file data are information that are not directly connected to your actual identity, such as the number of users of a website. These data are not categorised as personal data.

As a rule, no personal data are collected when you visit the website of the City Aparthotel. As a standard, the following is saved, if your browser permits:

- Name of your internet provider
- The website from which you are visiting
- The sites of ours that you visit
- Data and duration of your visit.

This information may be evaluated for statistical purposes, in order to improve our website and our service. They cannot be assigned to any particular person nor is this information merged with other data sources.

1.2 Our website is also an information platform, on which we would like to answer your inquiries. In order to make the contact more personal, you have the possibility to inform us of your name, address and email address via the contact form. You can, of course, also receive information without specifying your personal data or simply by using an anonymous email address.

2. Collection and processing of personal data

We use your personal data to enable your visit to our website, to answer your contact requests or to make bookings and to create anonymous usage statistics based on the automatically transmitted data (see section 1.1), which allow us to understand the use of our website and to subsequently shape these according to the user needs and target groups. In addition, we store and use your data to offer you the greatest possible benefit through our website. This includes, in particular, the development and delivery of new services that are tailored to you. With your consent, we also use your personal data for promotional purposes, such as sending newsletters or brochures.

Personal data is only saved if you provide us with this information, for example, to book a room or apartment or in the course of guest communication. Your personal data will only be shared with third parties, if this is necessary for the purpose of contract fulfilment or for billing purposes, while maintaining the compliance with § 11 of the Federal Data Protection Act (BDSG) for the processing of order data, or if you previously consented to this.

We do not sell your data to third parties.

3. Intended use

We only share and forward your data if we are authorised to do so.

3.1 In connection with the processing of orders and bookings, we transfer personal data to companies that assist us in this process. This applies especially to providers of credit card billing services, as far as the data transmission is required for processing the payment. To that end, we collaborate with the following companies: American Express International Inc. NL Germany, Theodor-Heuss-Allee 112, 60486 Frankfurt am Main (for AMEX Card); SIX Payment Services (Europe) S.A., branch office Germany, Dreieichstraße 59, 60594 Frankfurt am Main, Germany (for Visa, MasterCard, Diners, Maestro, VPay).

3.2 In accordance with the legal provisions, we may be required to inform law enforcement authorities or courts of your personal data for the purpose of prosecution. This ensures that possible misuse can be detected in a timely manner and that the damage to other users can thereby be clarified or even prevented.

4. Cookies

We use cookies on our website. This is especially done to make your visit more pleasant and individual.

4.1 Cookies are small, often encrypted text files that are stored in your browser directory. Through cookies it is possible to identify you as a particular customer and to save your personal preferences when using our website as well as your technical information. This especially has the advantage for you that you do not need to re-enter the information contained in the cookies every time you visit our website. As such, cookies do not necessarily contain or reveal personally identifiable information. If, however, you enter personal information on our website, they may be linked to the data stored in the cookies. Nevertheless, operators of other websites do not have access to these files.

4.2 We also use Google Analytics for our website. This is a web analytics service provided by Google Inc., which can be used to generate detailed statistics about the traffic of a website and the source of these. We use Google Analytics exclusively for statistical purposes, for example, to understand how many users have clicked on particular product information. Google Analytics is based on cookie technology and collects information about your use of our website, including your IP address. In order to avoid a user identification via the IP address, we have used a special code that ensures that your IP address is only logged in a truncated and thus anonymous form. Identification of individual users is no longer possible via this shortened IP address. The information collected by Google Analytics is forwarded to Google Inc. in the USA.

4.3 The basic settings of most browsers accept cookies. You can completely disable the use of cookies in the settings of your respective browser programme, refuse certain cookies, or setup a notification each time a cookie is stored. For more information about these settings, see the "Help" section of your browser. Since the function to log onto your account is based on cookie technology, for example, some areas of our website may not work properly if your browser is set to reject cookies.

5. Your rights

5.1 In order to view, delete or update your personal data collected by our website, you may contact us at any time by email or by telephone. Our contact data can be found at the end of this statement and in the imprint. The same applies should you have further questions regarding the data that we saved on you or regarding the use of these.

5.2. Should you wish to delete your data, we will immediately remove these from our systems, unless we are obliged to store your data further, due to tax or commercial provisions, for example. In such a case, we will ensure that your data is blocked for other purposes.

5.3 If you have consented to the use of your personal data for advertising purposes, you may revoke your consent at any time. You may also contact us at any time and prohibit the use of your personal information for promotional purposes.

6. Links to other Web

Our website contains links to websites operated by third parties, including social networks such as Facebook, Instagram and Google. This Privacy Policy shall not apply to the collection, processing and use of personal data by such third parties. Please note that we can assume no responsibility for the content of external websites, nor for the local compliance with data protection requirements. Therefore, we recommend checking the local regulations on data protection.

7. Google Analytics

7.1 Our website uses the functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Analytics uses so-called ‘cookies’. These are text files that are stored on your computer and enable the analysis of your use of the website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

For more information about how user data is handled by Google Analytics, see Google's privacy policy:


7.2 You may refuse the use of cookies by selecting the appropriate settings on your browser; However, please note that if you do this you may not be able to use the full functionality of this website under certain circumstances. Moreover, you can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) for Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

7.3 You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is then placed which will prevent the collection of your data during future visits to this website.

Google Analytics deaktivieren.

We have concluded a contract with Google on order data processing and fully implement the strict provisions of the German data protection authorities when using Google Analytics.

7.4 We use the function ‘Activate the IP anonymisation’ on our website. That way, your IP address will be truncated by Google within the area of the Member States of the European Union or other parties to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the complete IP address be transferred to Google servers in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for the website operators and providing them other services relating to website activity and internet usage. The IP address transmitted by your browser in the course of Google Analytics will not be combined with other data of Google.

8. Changes to this Privacy Policy

In the event that this Privacy Policy is changed concerning its content, you will find the changes on this page. So that you can always discern which information we collect and how we use it, we will keep older versions of the Privacy Policy here, including the respective validity. In addition, we will notify you in time about changes and, if needed, give you the opportunity to renew your consent to the storage and use of your data. We will not use the personal information we have obtained from you in any other way than stated above, without informing you accordingly beforehand and having acquired your respective consent.

9. Right to information

Should you have questions or comments on the processing of your personal data, you can gladly contact us: info@city-aparthotel.de